Simple things you can do to make sure your family and neighbours stay safe during power outages.
Power outages are infrequent, but they can be serious if they occur during a heatwave. There are a few simple things you can do to get ready for summer and reduce the impact of unexpected power outages.
SMS is a great way to stay informed during a power outage. Make sure your mobile number is correct with your energy retailer (the company who sends your power bills). They will pass on your number to your electricity supplier, so power outage updates are sent straight to your phone.
The “Keep cool in Darebin” map(PDF, 5MB) is your guide to where to cool down, get a drink of water and access help on a hot day in Darebin – for free.
If life support equipment is operating in your home, please review your backup plan so you can be ready if the power goes off. If you need support, call our 24/7 Life Support priority line on 1800 818 832.
Your family or neighbours might need extra support during power outages. If you can, check in on them to see if there’s anything they need help with.
There are three electricity distributors that supply power to suburbs in Darebin. The distributors own the power lines and deliver the electricity to your home — you can’t select your distributor. This is different from your energy retailer, who you select and who sends your electricity bill.
The Victorian Government's Energy website will let you find out who is your electricity supplier.