Be prepared for power outages

Simple things you can do to make sure your family and neighbours stay safe during power outages.

Power outages are infrequent, but they can be serious if they occur during a heatwave. There are a few simple things you can do to get ready for summer and reduce the impact of unexpected power outages.

Register your mobile number

SMS is a great way to stay informed during a power outage. Make sure your mobile number is correct with your energy retailer (the company who sends your power bills). They will pass on your number to your electricity supplier, so power outage updates are sent straight to your phone.

Prepare an emergency kit

  • Torch
  • Battery powered radio
  • Emergency contacts
  • Portable phone charger
  • Pet supplies

Need life support? 

If life support equipment is operating in your home, make sure you are registered as a life support customer with your energy retailer (the company who sends your electricity bills). Your service will be prioritised in the case of a power outage.

In addition, work out a backup plan with your GP so you can be ready if the power goes off.

If you need support during an outage, call the Ausnet 24/7 Life Support priority line on 1800 818 832.

Stay connected

Your family or neighbours might need extra support during power outages. If you can, check in on them to see if there’s anything they need help with.