Customer Service opening hours:
The Preston Customer Service Centre at 274 Gower Street, Preston is open between 8.30am to 5pm, Monday to Friday.
The Reservoir Customer Service Centre located in the Reservoir Community and Learning Centre at 23 Edwardes St, Reservoir is open between 10am to 5pm, Monday to Friday.
The Northcote Customer Service Centre located in the Northcote Library at 32-38 Separation Street, Northcote is open between 10am to 5pm, Monday to Friday.
Find your nearest Customer Service Centre.
How to contact us:
Ph: (03) 8470 8888
Fax: (03) 8470 8877
Our call centre is open from 8.30am-5.00pm on Monday to Friday, except on Public Holidays.
274 Gower Street
PRESTON VIC 3072
Ph: 1300 954 297
Report an issue, complaint or suggestion: Contact Us
Darebin City Council is committed to being accessible, equitable, inclusive and responsive to the needs of our diverse community. We welcome feedback as an opportunity to improve our services and performance. Customers are encouraged to provide feedback, compliments, suggestions or complaints in a manner that is easy and appropriate to them. This policy provides a guide for how Council will handle complaints from the community and ensures a fair and equitable approach towards the resolution of issues.
If you require assistance after hours please call:
Ph: (03) 8470 8889
Speak and Listen
TTY (Hearing Impaired): Phone 133 677 and ask for 03 8470 8888
Speak and Listen: Phone 1300 555 727 and ask for 03 8470 8888
Internet Relay: Connect to National Relay Service - IP Relay and ask for 03 8470 8888
Portable Heading Loops and Personal Hearing Amplifiers: These devices have been set up at all Customer Service centres.
We Speak Your Language
Call to speak to someone in your language.
Multilingual Telephone Line: (03) 8470 8470
Child Safe City - Our Commitment
Darebin City Council prides itself on being a child safe organisation with zero tolerance for child abuse. We recognise our legal and moral responsibilities to keep children and young people safe from harm; we promote their health and wellbeing, and support their best interests.
We have policies, procedures, and training in place that support our leadership team, employees and volunteers to achieve these commitments.
We create environments where all children, including children with a disability, Aboriginal children, and children from cultural and linguistically diverse backgrounds, have a voice - they are listened to, their views are respected and they contribute to how we plan for, design and implement our services and activities.